The Backpacker Hub Ltd (“we,” “us,” or “our”) is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the GDPR and other relevant data protection laws. We are committed to ensuring that your personal information is secure.
1. Data We Collect
The Backpacker Hub Ltd may collect the following personal information:
- Your name, email address, postal address, phone number, and payment details. We process your data based on your consent, the necessity to fulfill a contract, or our legitimate business interests, which include maintaining our services, improving customer experience, and managing security and fraud prevention.
We automatically collect certain information about your device and how you use our website, including your IP address, browser type, pages visited, and date and time of your visit. This helps us analyze trends, administer the site, and improve our services.
2. How We Collect Your Data
We collect and process your data when you:
- Subscribe to our newsletter.
- Make a booking.
- Buy a product.
- Contact us through our website.
- Interact with our website, including through the use of cookies or similar technologies.
3. How We Use Your Data
The Backpacker Hub Ltd collects your data so that we can:
- Process your orders and manage your bookings.
- Send you marketing communications, such as newsletters and promotional offers, with your consent.
- Communicate with you about your bookings and respond to inquiries.
- Provide customer support.
- Request feedback on your customer experience to help improve our services.
We do not sell, trade, or rent your personal information to third parties.
4. Disclosure of Your Data
We may share your personal information with trusted, GDPR-compliant, third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
We may also disclose your information in response to legal requests or obligations, to protect our rights, property, or safety, or to prevent illegal activities.
5. Data Retention
The Backpacker Hub Ltd securely stores your data within encrypted files and with GDPR-compliant third-party email marketing service providers, both of which use strong security measures to prevent unauthorized access.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, purchase records are retained for a minimum of five years.
6. Marketing
With your consent, The Backpacker Hub Ltd would like to occasionally send you information and offers on trips that we think you might like. You can opt-out at any time by clicking ‘unsubscribe’ in our emails. Opting out will not affect your ability to use our services.
You have the right at any time to stop The Backpacker Hub Ltd from contacting you for marketing purposes or from sharing your data with trusted third-party providers as mentioned in Section 2 above.
7. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@thebackpackerhub.co.uk to request deletion.
8. Your Data Protection Rights
We want to make sure you are fully aware of your data protection rights. Every customer is entitled to the following:
- Access: Request copies of your personal data.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Request limited processing of your data under certain conditions.
- Objection: Object to the processing of your data under certain conditions.
- Portability: Request transfer of your data to another organization or to you under certain conditions.
9. Changes to Our Privacy Policy
The Backpacker Hub Ltd reviews its Privacy Policy annually or whenever necessary to reflect changes in our data practices. Updates will be posted on this page, and we will notify you of significant changes by email. This Privacy Policy was last updated on 1 September 2024.
10. Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
11. Embedded Content
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
12. Contact Us
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at:
- Email: info@thebackpackerhub.co.uk